• If you receive a defective, damaged, or incorrect item, please contact our support team within 48 hours of receiving your order.
• After verification, we will resend the correct product at no additional cost to you.
• In these cases, no return of the defective item is required, unless our support team explicitly requests it.

• If you wish to return an item without any defect or error on our part, the return shipping costs will be borne by the customer.
• Returned items must be:
  • Unused
  • In original condition
  • With original packaging
• Once the item is received and inspected, we will process the refund accordingly.

• Refunds are issued only after the returned item has been received and inspected (when applicable).
• Please note:
  • Original shipping costs are non-refundable.
  • Refund processing times may vary depending on the payment method used.

Products that are customized or personalized (such as items with names, numbers, or specific personal details) are not eligible for return or refund, except in cases of manufacturing defects or errors caused by us.

• We take customer satisfaction seriously and aim to resolve all support cases within 24 hours.
• Our team is flexible and always works to find the best possible solution for each situation.