You are protected in the following situations:

• You receive a defective or damaged item
• You receive an incorrect product
• Your order does not arrive within a reasonable timeframe
• Your order is lost during transit

If any of these situations occur, our support team will step in immediately to resolve the issue.

In case of a confirmed issue, we will offer one of the following solutions, depending on the situation:

• Free reshipment of the correct product
• Refund when applicable
• Alternative solution agreed with the customer

Our goal is always to provide the fastest and fairest resolution.

• We are committed to handling all buyer protection cases within 24 hours of being contacted.
• Our support team is flexible, responsive, and focused on delivering a smooth experience for every customer.

To request buyer protection, simply contact our support team and provide:

• Your order number
• A brief description of the issue
• Photos or evidence, if applicable

We will take care of the rest.

When you shop at Futgy, you are fully covered.

If something goes wrong, we make it right.